By 糠谷 和弘

地域一番人気の施設は、どこがどう違うのか?介護保険法が施行されて13年、他に成長の見込める新業種がないためか、介護業界は激しい大競争時代に突入した。エリアによっては、利用想定者数に対して施設の供給量は300%を超えるところも出た。まさに異常ともいえる状態だ。介護先進国のスウェーデンや北欧へ海外視察に出掛けて行ったのも今は昔。介助の細やかさ、ホスピタリティは、すでに日本のほうが上との意見もある。そのような中、各地域には「空き待ちをしてでも入りたい」施設がある。そういう施設はいったい何が異なるのか。本書は、長年介護事業を専門にコンサルティングしてきた著者が、自信を持って紹介できる施設を公開。介護現場でクリエイティブに働く彼らの姿をありのままに描く。

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あの介護施設には、なぜ人が集まるのか サービスを感動に変える18の物語 (Japanese Edition) by 糠谷 和弘


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